Terms of Service

Last updated: 1 January 2024

These Terms of Service ("Terms") govern your use of the website and services provided by ProSkills IT Ltd ("we", "our", or "us"), a company registered in England and Wales (Company No: 09876543) with its registered office at 42 Kings Road, London, SW3 4ND, United Kingdom.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Our Services

ProSkills IT provides computer training and IT skills development services, including but not limited to:

• One-to-one and group computer training sessions
• Microsoft Office and productivity software courses
• Cloud and remote working tools training
• Cybersecurity awareness training
• Bespoke corporate training programmes
• Online and in-person training delivery

2. Booking and Payment

2.1 Bookings: Training sessions can be booked via our website, email, or telephone. All bookings are subject to availability and confirmation by our team.

2.2 Pricing: All prices are displayed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. We reserve the right to update our pricing at any time, but changes will not affect confirmed bookings.

2.3 Payment: Payment is required in advance for individual and professional plans. Corporate clients may be invoiced with payment terms of 30 days from the invoice date, subject to agreement.

2.4 Payment Methods: We accept payment via bank transfer, debit card, and credit card through our secure payment processor.

3. Cancellation and Refund Policy

3.1 Cancellation by You:

• Cancellations made at least 48 hours before the scheduled session will receive a full refund.
• Cancellations made within 48 hours of the session may be rescheduled at no additional cost, subject to availability.
• Failure to attend a session without prior notice ("no-show") will result in forfeiture of the session fee.

3.2 Cancellation by Us: If we need to cancel a session, we will offer you an alternative date or a full refund at your choice.

3.3 Cooling-Off Period: For services purchased online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If training has commenced within this period at your request, you may be charged a proportionate amount for services already delivered.

4. Intellectual Property

All content on our website, including text, graphics, logos, images, and course materials, is the property of ProSkills IT Ltd or its licensors and is protected by copyright and other intellectual property laws.

Training materials provided to you are for your personal or internal business use only and may not be reproduced, distributed, or shared without our prior written consent.

5. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:

• Use the website in any way that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to our systems or networks.
• Transmit any harmful code, viruses, or malicious software.
• Use the website to send unsolicited marketing communications.
• Reproduce or redistribute website content without permission.

6. Limitation of Liability

6.1 Our training services are provided in good faith, and we aim to deliver high-quality, accurate instruction. However, we do not guarantee specific outcomes or results from our training.

6.2 To the maximum extent permitted by law, our total liability to you for any claims arising from or related to our services shall not exceed the total amount you have paid to us in the 12 months preceding the claim.

6.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

7. Confidentiality

We treat all client information as confidential. Any business or personal information shared during training sessions will not be disclosed to third parties without your consent, except where required by law.

8. Data Protection

We process personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). By using our services, you acknowledge that you have read and understood our Privacy Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of these external sites. Accessing third-party links is at your own risk.

10. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, power failures, or internet disruptions.

11. Amendments

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms, please contact us:

• Email: info@proskillsit.co.uk
• Post: ProSkills IT Ltd, 42 Kings Road, London, SW3 4ND
• Phone: 020 7946 0321