Privacy Policy
Last updated: 1 January 2024
ProSkills IT Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or otherwise interact with us.
We are registered in England and Wales (Company No: 09876543) with our registered office at 42 Kings Road, London, SW3 4ND, United Kingdom.
1. Information We Collect
We may collect and process the following categories of personal data:
1.1 Information You Provide to Us
- Contact details: Full name, email address, telephone number, and postal address.
- Enquiry information: Details you provide when submitting a contact form, including your message and service interests.
- Account information: If you register for our learning portal, we collect your login credentials and profile information.
- Payment information: Billing details processed securely through our third-party payment provider. We do not store your full payment card details.
1.2 Information We Collect Automatically
- Technical data: IP address, browser type and version, operating system, and device information.
- Usage data: Pages visited, time spent on pages, click patterns, and navigation paths.
- Cookie data: Information collected through cookies and similar technologies (see our Cookie Policy).
2. How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To respond to your enquiries and provide customer support | Legitimate interest / Contractual necessity |
| To deliver our training services | Contractual necessity |
| To process payments | Contractual necessity |
| To send service updates and important notices | Legitimate interest |
| To send marketing communications (with your consent) | Consent |
| To improve our website and services | Legitimate interest |
| To comply with legal obligations | Legal obligation |
3. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Service providers: Trusted third-party companies that assist us in operating our website, processing payments, and delivering services (e.g., hosting providers, payment processors).
- Legal authorities: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
All third-party service providers are contractually obligated to process your data securely and only for the purposes we specify.
4. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data: Retained for up to 2 years after your last interaction with us.
- Client records: Retained for 6 years after your last transaction, in accordance with UK tax and accounting requirements.
- Marketing preferences: Retained until you withdraw your consent.
5. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data in certain circumstances.
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Request a copy of your data in a commonly used, machine-readable format.
- Right to object: Object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at privacy@proskillsit.co.uk or write to us at the address above. We will respond to your request within 30 days.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for data in transit
- Secure server infrastructure with regular security updates
- Access controls limiting data access to authorised personnel only
- Regular security audits and vulnerability assessments
7. International Transfers
Your data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision by the UK Government.
8. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@proskillsit.co.uk
- Post: Data Protection Officer, ProSkills IT Ltd, 42 Kings Road, London, SW3 4ND
- Phone: 020 7946 0321
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.